Contact

FAQs

Find the most frequently asked questions in this section.

If you do not find what you are looking for, do not hesitate to contact us:

CONTACT

Yes, for both. Each customer is assigned a Project Manager, as account manager for any questions. All technical issues are channeled through the Project Manager and then referred to a support department. In addition, there is a section of quick guides for suppliers and customers and a support email.

Depends.

The first thing is to understand whether the company has the necessary maturity to translate the change into a benefit for the organization’s management.

A first way to find out is to ask yourself if your organization has:

  1. an operational model (processes and procedures in place), and
  2. a defined organizational model (people and roles).

We recommend that you try to identify the return on investment in: intangible aspects: greater control, traceability, transparency, visibility, or tangible aspects: such as savings in more efficient processes (time) and money (cost savings).

A purchasing software will take you to the next level of professionalization with functions such as supplier evaluation and approval, electronic negotiation, contract management and real-time incident management.

This technological tool will allow you to manage processes, indicating at the right time what should be done and who should do it to ensure its implementation, control and traceability.

This will free up HR time from the supervision and control of repetitive, monotonous and low-value tasks for planning and strategic actions.

A collaborative platform serves to have all your suppliers, current and potential, organized by different criteria, with updated information and documentation, as a basis for a correct purchasing strategy.

The platform allows us to automate many processes, which streamlines and simplifies daily tasks.

In addition, it facilitates negotiations by providing a secure and structured environment for communications with suppliers, maintaining traceability of actions, controlling costs and ensuring compliance with the company’s purchasing policies.

Finally, a platform provides you with real-time reporting and analytics on spending and purchasing trends, allowing you to identify savings opportunities and optimize your purchasing decisions.

One of the most significant advantages of a supplier portal is process automation.

This tool allows replacing manual and repetitive tasks with automated workflows.

By automating the request for quotations, issuing purchase orders and other procedures, you save valuable time that can be spent on strategic activities.

In addition, automation reduces the possibility of human error, which leads to a reduction in costs associated with errors and the risk of stock-outs.

A supplier portal provides greater visibility and transparency in the procurement process.

Suppliers can access up-to-date information on the company’s requirements and conditions for consideration in bidding processes, fostering closer and more effective collaboration.

In short, it streamlines the end-to-end procurement cycle, accelerating and improving the decision-making process.

Depends.
A portal is a technological platform that allows companies to interact and collaborate with their suppliers more effectively. This system centralizes information and provides a direct and secure communication channel between both parties.

A portal is and must be a tool with a parameterization potential, capable of adapting to the operational needs of the processes of the Purchasing function in any sector.

It will be your management needs, derived from the nature of your processes and company identity, that will determine whether or not a portal is right for your organization.

Start by filling out the form on this link or contact us on the Contact page.

After a few minutes we will check if your company meets the requirements, and we will arrange a demonstration, with which:

  • In less than 1 hour,
  • with real data of your company
  • without you having to prepare anything.

We will see the feasibility of implementing a collaborative platform in your department.

Yes, you will be able to carry out an evaluation, classification and selection process that allows you to verify whether a supplier is suitable to work with your company.

We can make the same approach if the question is asked about the products/services that these selected suppliers can provide us with.

The evaluation process, and therefore the approval process, consists of a set of tasks, which may range from actions or work at source or destination, to tests and reports, templates and questionnaires, all performed by different people and roles, depending on the category/s in which the supplier is classified.

Yes, the management of purchasing processes, through the parameterization and implementation of a collaborative platform, allows us to “balance” the workload of the purchasing function processes, involving our suppliers in the performance of certain tasks inherent to our processes. Suppliers will be notified, with advance notice, in order to facilitate the planning and execution of tasks.

Supplier and quality management: Supplier portal, supplier documentation management, approvals and evaluations, risk and sustainability, incident management, ESG.
2. Negotiation and contract management: Purchase requests or requisitions, authorization flows, budgets, electronic negotiation: RFx, MRO, sealed envelope, auctions, management of
contract documents.
3. Ordering and invoicing management: Purchase orders, invoice management, purchase catalogs, budget management, receptions.

Of course. The itbid platform is modular, customizable and scalable.

Implement the different modules little by little depending on the urgency or importance of the needs or problems to be solved by the purchasing department.

This allows for a progressive implementation that will allow you to adapt and get the most out of the different functionalities. Once a module is implemented, you can continue with the other modules or include new areas to the system.

Yes, you will be able to track agreements more accurately and analyze supplier performance in detail, significantly improving efficiency and transparency. This way you optimize available resources and automate processes to speed up objective decision making based on your previously defined purchasing criteria.

A supplier portal allows you to manage the invoices associated with previously issued and/or received Purchase Orders. If you want more complete information we recommend you to read the following article.

No, in the itbid platform there is no limit of suppliers and the number of suppliers will not affect the price of the software.

For this reason, in addition to your main suppliers, you can manage in your repository potential suppliers in order to have alternatives.

Yes, as it is a configurable platform, it can be translated into multiple languages, which we can configure for you during implementation. Currently, we have 12 languages: Spanish (Spain, Colombia, Peru), English, Italian, Catalan, Portuguese, Bulgarian, Polish, Russian, Greek, Chinese, French, Czech.

Even if you want to add a language that we don’t have, we can configure it. We will only ask you to provide the files and documents in that language.

This is one of the biggest advantages of working with our platform: EVERYTHING UNDER CONTROL.

A purchasing platform, by definition, allows you to manage and balance the workload derived from your purchasing processes.
Managing the workload involves identifying:

  • what to do,
  • who should do it and
  • when it should be done.

It is precisely the process of parameterization of the platform that serves to adapt it perfectly to your needs.
It allows you to guarantee the maintenance of all the tasks related to processes, among them, those related to the maintenance of your suppliers’ document upload.

No. Our platform is a 100% cloud-based software so no installation is required. You will be able to access itbid from any web browser. Having the software in the cloud avoids the need for you to hire a team to maintain the servers that host the software and the databases. Apart from the intrinsic benefits of this type of software in terms of security protocols and scalability, it also allows you to have automatic updates, so you will always have the latest version.

It can be operational in less than 1 month. However, the time will depend on how mature and defined your current processes and procedures are. In practice, if the necessary information is clearly defined and available, setting up the platform is a relatively quick task, so we can realistically expect to have a supplier portal up and running for your company within six to eight weeks.

If you already have an ERP, you should ask yourself: What operational needs do I have that my ERP does not provide?

Surely it is not for lack of specialization, since an ERP addresses many of them on a general basis.

But in companies with high complexity, large organizations, many suppliers, decentralized business units and complex production processes, it is essential to resort to tools that, from their specialization, provide us with the level of functionality necessary to cover these needs with guarantees.

Purchasing software is the perfect complement to supplier management, but make sure that the purchasing platform you choose can integrate seamlessly.

If you want more information, we recommend you to read the following article.

The itbid platform can be integrated with other software, for example, with an ERP through APIs that allow the information to be transferred in either direction, to generate synergies and simplify purchasing processes.

Our platform is a customized modular tool. The economic investment will depend on the number of modules, the number of licenses contracted and the level of customization of the software.

We will analyze both the technical and economic feasibility in the first meetings, and if it is not the right time to adopt it in your company, we will tell you.

Yes, for both. Each customer is assigned a Project Manager, as account manager for any questions. All technical issues are channeled through the Project Manager and then referred to a support department. In addition, there is a section of quick guides for suppliers and customers and a support email.

Customers have a direct channel with the Project Manager or the support team to resolve doubts, parameterization, administration or any specific need of the platform. In addition, monthly activity follow-up meetings will be held to evaluate the service, perform metrics and identify corrective actions such as general or specific training for certain users to improve the level of use of the Client’s users.

All information uploaded to the itbid platform is confidential.

Our information is hosted on Amazon servers with the highest security standards worldwide.

In addition, we have ISO 27.001 certifications for Information Security and ISO 22.301 for business continuity, which we renew annually.

We make sure to comply with secure data processing protocols and their life cycle.

In the initial evaluation we can see the opportunities for improvement that the itbid platform can bring to your organization, and shape it so that you can present it internally with data and arguments.

We work with a proprietary platform under a release agreement, so we will simply download your data and withdraw your access.

Subscribe to our newsletter

Don’t miss the latest news on digitization, events and news related to the purchasing area.